Membership Services Administrator

  • Milford House, 43 - 55 Milford Street, Salisbury, SP1 2BP

Full Time (12-month fixed term contract)

Location: Home-based with occasional travel to Salisbury

About us

The Property Ombudsman provides a free, impartial, and independent ombudsman service, helping to resolve disputes between consumers and property professionals. We are the largest Ombudsman scheme in the sector and as a not-for-profit organisation we have been providing our service since 1990.

Key Responsibilities

You will be at the frontline of delivering high-quality customer service by offering advice and guidance to existing and potential members of our scheme on compliance and membership matters.

You will work across the membership and compliance teams to ensure that workload demands are met across both teams. Day to day you will deal with all new applications for agents, ensuring all relevant documentation is received and that all applications are accurately processed and recorded within relevant KPI timescales.  You will provide support to agents with the completion of compliance questionnaires and conduct regular audits. A confident communicator you will be comfortable providing feedback on completed surveys and requesting amended evidence in cases of non-compliance. In addition, you will Complete information requests and ad hoc referrals for National Trading Standards (NTSELAT) / Local Trading Standards / the Police by compiling and researching membership & Complaint data

Together with your colleagues, you will also be responsible for answering queries from both colleagues and agents via email and telephone. With a passion for delivering great service, you will have a natural ability to explain information clearly and simply, you will support agents with new applications, ensuring all relevant documentation is received and that all applications are accurately processed and recorded within relevant KPI timescales.

This role involves high levels of data entry; therefore, accuracy is a crucial skill required.

You will be capable of delivering accurate work consistently, whilst working under pressure within quality and output performance targets. Good computer skills and attention to detail are essential in our fast-paced environment. We are looking for a committed team player, who can work well under pressure, supported by a friendly team.

Find more details on the website - www.tpos.co.uk/careers/current-vacancies

Applications for this post will be accepted until Friday 21st January 2022, however, we may close the vacancy before this date if we have received the right level of applicants.

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